Returns & Refunds


We have a 30-day return policy for opened boxes, which means if 30 days have gone by since the date of your purchase, unfortunately, we can’t offer you a refund or exchange. This policy applies to retail orders only. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not pay for shipping of items returned due to customer change of mind, nor do we refund the original shipping costs. You will also be charged a 30% restocking fee.

Returns and exchanges are only valid for purchases made through our official online shop. We will not process returns on items purchased from other retailers or third-party websites. If a customer has purchased an Airtime product through a retailer or third-party website, it is the retailer's responsibility to handle the exchange or return.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Refunds on Returned Products
If returned products are not in a satisfactory condition, we reserve the right to refuse the return or charge a 30% restocking fee. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Full refunds are not available under the following circumstances: 

  • Delays caused by the buyer providing incorrect or incomplete delivery information;
  • Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
  • Any uninsured order that is lost or stolen;
  • Delays in delivery caused by any other beyond Airtime's control, such as public holidays and Customs issues.

Exchanges  and Damaged Products
Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.